Has Yelp Lost Its Social Value?
Just read a great article in the New York Times on how Social is giving a voice, effecting accountability and motivating positive change
,(http://www.nytimes.com/2013/11/25/us/backlash-by-the-bay-tech-riches-alter-a-city.html?pagewanted=2&_r=3&nl=todaysheadlines&emc=edit_th_20131125&). As individuals with access to Social channels we can impact injustice on a level we have never been able to before. We are seeing this happening globally in social uprisings that impact governments, politics, and your local hedonistic CEO. We, as a world, have gone Social and there is no turning back. Social is in business, in grocery stores, and on a BART train in the middle of the night. It’s being tweeted, videoed, blogged and liked everywhere. You can't hide in a limo, a corner office, a Swiss bank account, or a shallow conscience.
Social’s power is in it’s transparency, The ability that a moment shared can go viral in a matter of seconds and change history, government policy, or as we are told in the New Yorker article--even conscious awareness. We are “Little Brother “ and we are watching.
Smart business will understand the power of transparency. Embrace it and put in place a multi-channel sense and respond effort that engages quickly with an infinitely personal level of accountability. Equally, important is the awareness that whatever you offer rings forth with genuine resonance. Happy Thanksgiving!
Noreen Poli is product manager and consultant at Ready, Set, Go Social! Her projects range from award winning methodologies to end-to-end mobile gamified applications. Her background in product management is enhanced by experience in user research, analytics, human behavior, and social giving her a unique skill-set custom made for this era of realtime analytics and personalized products.