Skills                    

• User Research
• Analytics
• User Experience​
• Go-to-Market
• Process Re-Design
• Global Experience

• Pragmatic Product Management Certified
• Gamification Design Certified
• Competitive Analysis
• Cross-Channel Efforts
• Agile & Waterfall
• User Story Development​

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Speaking Engagements Include:

Blogwell, San Francisco,  (Social Kaiser Permanente)
Jive World , San Francisco,  (Social Networking Panel)
Enterprise 2.0, San Francisco,  (IdeaBook, Kaiser Permanente)
2011 Cisco International Roadshow ISV Partners, 
(Guest Speaker, EU (UK) and  AsiaPac (Banaglore, India))
Staffing and Management Conference (SMA), Seattle, 2012 (Gamification)

Awards Include:

Jive Software Social Business Award
Kaiser Permanente, Social Business Software Champion 
IBM Asset Development Award • Customer Reference Award  • Intellectual Capital Reuse  Award 
Wells Fargo Bank NA, Circle of Stars (3 Years, Consecutive Quarters)

  

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Engagements Include

Social Enterprise Chatter Best Practices and OmniChannel Engagement

Customer Experience / Story Telling --Contact Centers

Analysis and Recommendations for IT Portal Design and Engagement Strategy

Web Study Data Gathering to determine Web CIS would be a viable MIS

1. Homegrown Social Community Re-Design and Re-launch 2. G-T-M Financial Services Vertical

1. Social Portal for Sales and Customer Service 2. Focus Group Sales Team

Sr Product Management National Launch of Social/ Digital Collaboration Tools

Launch and Best Practices of Parter Social Community

Consulting Best practices Design and Launch Engineering Collaboration Portal World-wide

Service Methodology Design for SMB Market, Go-to-Market, and Launch Beta and Official EzMart BI Solution (World-wide). Overlay of SMB Methodology to traditional DW implementation (Large Account) turn-around project ROI in 45 days

EMEA & Asia Pac ISV Roadshow Speaker "What You Need to Augment on The Business-Side to Successfully Launching WebEx Social"

1. Analysis of social network issues and recommendations for relaunch. 2. Focus group data analysis and recommendations of backlog prioritization based on UX research.

Software Request & Release Process Re-Design included Gamified application to expedite user acceptance. Also UAT process re-design to reduce re-work and scale effort to support reduction from 8ighty-five applications to five for all contact centers world-wide.

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Small Business Branding and Web Design

Steel Consulting Services

• Website Redesign 
  

TierX

• Gamified Internal Social HR Recruiting & Fulfillment product
• Business Dev Beta Account 2012

The BodySong Massage and School

• Market Analysis for Massage School

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Feral Artery Land

• Website Redesign (Gallery)
  

Cut2TheSpace

• Wireframes of Web Design

Jessica Bailey Landscapes

• Website Design (Gallery)